How we look after your information
We ask for a fair amount when you book a trek — your ID for permits, your emergency contact, sometimes health details. This page explains exactly what we collect, why we need it, and what you can ask us to do with it.
Olixora is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website or travel with us.
01 Information we collect
We collect information that identifies you, and information about how you use the site, so that we can run your trip properly and improve what we offer.
Personal booking data
What you give us directly when you book a trek or tour:
- Identity and contact. Name, email address, phone number and postal address.
- Trip requirements. Emergency contact, dietary restrictions, and health information where it is relevant to the trek.
- Mandatory ID. Details from your valid government-issued photo ID, needed for permits and verification.
Financial data
Payment details, collected solely to process your booking. We do not store full card numbers.
Usage and technical data
Collected automatically as you browse — IP address, browser type, operating system and the pages you viewed.
02 How we use your information
Primarily to run your trip, and to make the service better for the next person.
- Service provision. Processing bookings and managing payments.
- Communication. Sending confirmations and travel updates.
- Safety and compliance. Meeting permit requirements and legal obligations.
- Marketing. Promotional emails, only with your consent, and you can stop them at any time.
- Service improvement. Analysing how the site is used so we can improve it.
03 Sharing and security
We take the security of your data seriously and share it only where it is necessary to deliver your trip.
Sharing with service providers
We may pass booking details to the local operators, guides and hotels who deliver parts of your trip. They receive only what they need.
Legal disclosure
We may disclose information where required by law, or when requested by government authorities.
Security measures
We use technical and organisational safeguards to protect your information against loss, misuse and unauthorised access.
04 Your rights
The information is yours. You can ask us to act on it at any time, and we will respond within a reasonable period.
- Access and correction. Ask for a copy of what we hold, or ask us to fix anything that is wrong.
- Withdrawal of consent. Opt out of marketing at any time, without it affecting your booking.
- Deletion. Ask us to delete your data, subject to records we are legally required to keep.
05 Contact us
If you have a question about this policy, or want to exercise any of the rights above, write to us and a person will reply.
- Privacy & complaintscustomercare@olixoratravels.com For anything in this policy, or a complaint about any of our services.
- Phone+91 85820 75402
-
AddressSumo Store, BBC Road,
Giridih, Jharkhand – 815301