Privacy Policy
Olixora Travels is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that identifies you as an individual or relates to your browsing behavior to provide and improve our services.
A. Personal Booking Data
This is the information you directly provide when booking a trek or tour:
- Identity and Contact: Name, email address, phone number, and physical address.
- Trip Requirements: Emergency contact, dietary restrictions, and health information (if relevant to the trek).
- Mandatory ID: Details from your valid government-issued photo ID for permits and verification.
B. Financial Data
We collect payment details solely for the purpose of processing your booking transaction. We do not store full credit card numbers.
C. Usage and Technical Data
Information collected automatically when you browse our site, including IP address, browser type, operating system, and pages viewed.
2. How We Use Your Information
We use the collected information primarily to execute your trip and enhance our service offerings.
- Service Provision: Process bookings and manage payments.
- Communication: Send confirmations and travel updates.
- Safety and Compliance: Comply with legal regulations.
- Marketing (Optional): Promotional emails with consent.
- Service Improvement: Analyze site usage to improve services.
3. Data Sharing and Security
We take the security of your data seriously and only share it when necessary to provide services.
Sharing with Service Providers
We may share booking data with travel operators or hotels to fulfill your trip.
Legal Disclosure
Information may be disclosed when required by law or government authorities.
Security Measures
We use technical safeguards to protect your information.
4. Your Rights and Contact Information
- Access and Correction: Request a copy of stored data.
- Withdrawal of Consent: Opt out of marketing communications.
- Deletion: Request deletion subject to legal obligations.
Contact Us
If you have questions about this policy, please contact:
Email: customercare@olixoratravels.com
Address: Sumo Store, BBC Road, Giridih - 815301