Privacy Policy

Olixora Travels is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that identifies you as an individual or relates to your browsing behavior to provide and improve our services.

A. Personal Booking Data

This is the information you directly provide when booking a trek or tour:

**Identity and Contact:** Name, email address, phone number, and physical address.
**Trip Requirements:** Emergency contact, dietary restrictions, and health information (if relevant to the trek).
**Mandatory ID:** Details from your valid government-issued photo ID for permits and verification.

B. Financial Data

We collect payment details solely for the purpose of processing your booking transaction. We do not store full credit card numbers.

C. Usage and Technical Data

Information collected automatically when you browse our site, including IP address, browser type, operating system, and pages viewed.

2. How We Use Your Information

We use the collected information primarily to execute your trip and enhance our service offerings.

**Service Provision:** To process your bookings, manage payments, and facilitate check-in with operators (Team Aahvan/EXTREME CLIMBER).
**Communication:** To send you updates, confirmations, itinerary changes, and necessary travel information.
**Safety and Compliance:** To comply with legal requirements and government regulations, and to manage emergency situations.
**Marketing (Optional):** To send promotional emails and offers, but only where we have your explicit consent.
**Service Improvement:** To analyze website traffic and user behavior to improve site functionality and trek quality.

3. Data Sharing and Security

We take the security of your data seriously and only share it as necessary for the provision of services.

Sharing with Service Providers

We **must** share your Personal Booking Data (Name, ID details, health/dietary needs) with the relevant third-party trek operators and service providers (e.g., Team Aahvan, hotel operators) to fulfill your booking. They are required to protect this data.

Legal Disclosure

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Security Measures

We implement technical and organizational measures, including encryption and access controls, to protect your data from unauthorized access, loss, or disclosure. However, no internet transmission can be guaranteed 100% secure.

4. Your Rights and Contact Information

You have rights regarding the data we hold about you.

**Access and Correction:** You have the right to request a copy of the personal data we hold about you and to request corrections if it is inaccurate.
**Withdrawal of Consent:** You can withdraw your consent for us to use your data for marketing purposes at any time.
**Deletion:** You may request the deletion of your personal data, subject to legal and contractual obligations (e.g., active bookings cannot be deleted).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: olixoratravels@gmail.com

Address: [Sumo Store, BBC Road, Giridih - 815301]