If your plans change
Cancelling costs us money we have already committed — permits, guides, campsites, transport. This page sets out exactly what you get back and when, so there is nothing to argue about later. The earlier you tell us, the more comes back to you.
This policy covers the cancellation of a confirmed booking and the refund that follows. Read it alongside our terms and conditions. All cancellations must reach us in writing — a WhatsApp message or an email, not a phone call.
01 How your refund is calculated
Two dates decide everything: the date your written cancellation reaches us, and your original trip start date. The gap between them sets the band.
The clock runs to your original start date, not to any later date you may have moved the trip to. Deductions are calculated on the total cost of the trip, not on the amount you have paid so far.
02 Refund schedule
Find the row matching how far ahead of your start date we receive your cancellation. The bands do not overlap — exactly one applies.
| Cancellation received | Deducted | You get back |
|---|---|---|
| 30 days or more before | __% | __% |
| 15 to 29 days before | 30% | 70% |
| 7 to 14 days before | 50% | 50% |
| 3 to 6 days before | 70% | 30% |
| Less than 3 days before | 100% | No refund |
Percentages apply to the total trip cost. Bank or gateway charges, where a provider levies them, are not recoverable by us and are deducted at cost.
03 How to cancel
Written notice is what starts the clock, so send it as soon as you know. A message on a Sunday still counts as that Sunday.
Send it in writing
Email customercare@olixoratravels.com or message us on WhatsApp. Include your booking name, the trek, and your start date.
We confirm in writing
You will get written acknowledgement stating the date we received your request and the refund band that applies. Keep it.
04 Getting your money back
- Refunds are credited within 7 business days of us confirming your cancellation.
- Money goes back the way it came — to the original payment method or account.
- No refunds for unused services. Arriving late, skipping a day, or leaving a trip early does not create a partial refund.
05 If we cancel or change a trip
Occasionally we call off a departure — heavy snow, a landslide, a permit withdrawn at short notice, or too few people to run it safely.
- If Olixora cancels a departure, you will be offered __________.
- If we shorten or reroute a trip for safety, __________.
Costs already spent on your behalf — permits, non-refundable hotel nights, transport already booked — may not be recoverable. We will always show you what was spent.
06 Exceptions
The schedule applies as written
The bands above apply regardless of the reason for cancelling, including medical emergencies, transport delays, and events outside anyone's control. We hold departures open and pay operators in advance, which is why we cannot absorb late cancellations case by case.
Nothing here limits rights you have under Indian consumer law that cannot be excluded by agreement.
This is exactly what travel insurance is for. A policy covering trip cancellation, medical emergencies and evacuation costs a fraction of the trek and pays out in the situations we cannot. We strongly recommend it on every high-altitude trip.
07 Contact us
To cancel a booking, or to query a refund you are expecting, write to us.
- Cancellations and refundscustomercare@olixoratravels.com Written notice sent here starts the clock.
- Phone+91 85820 75402
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AddressSumo Store, BBC Road,
Giridih, Jharkhand – 815301