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Effective March 2026

The terms you are agreeing to

These terms govern every booking made with Olixora. They cover what you pay and when, what you need to carry, what happens if the mountain does not cooperate, and where our responsibility ends and yours begins. Confirming a booking means you accept them.

Olixora acts as a booking platform and facilitator for travel services. Please read these terms alongside our privacy policy and cancellation policy, which form part of the same agreement.

01 Booking and payment

  • A 30% advance confirms your booking. Until we receive it, your place is not held.
  • The balance is due before the tour begins, or as communicated to you at the time of booking.
  • The balance is due by the second day of the tour.
  • Accepted payment methods are bank transfer, cheque and demand draft.
  • Cheques and demand drafts must be made in favour of OLIXORA TRAVELS.
  • Payments are not transferable between trips unless approved by management.

02 Cancellations and refunds

Cancellation windows and refund percentages are set out in full on a separate page, so that they stay accurate as seasons and operator terms change.

Read the cancellation and refund policy Timelines, refund slabs and weather cancellations

03 ID and documents you must carry

Permits are checked on the ground, often at a barrier with no phone signal. Missing paperwork can end a trip before it starts, so please check this twice.

Everyone, every trip

  • Original government-issued photo ID
  • A photocopy of the same ID
  • One passport-sized photograph

Travelling to Sikkim

Aadhaar is not accepted for Sikkim permits. You must carry one of the following instead:

  • Voter ID
  • Passport
  • Driving licence

04 Fitness and risk

Many of our trips involve sustained physical effort and high-altitude travel. Altitude affects people unpredictably, and fitness alone does not make anyone immune to it.

You are responsible for assessing your own fitness. If you have a heart condition, respiratory condition, or any ongoing medical issue, speak to a doctor before booking a high-altitude trek, and tell us about it.

  • You participate at your own risk and acknowledge the inherent hazards of trekking and mountain travel.
  • Olixora is not responsible for altitude sickness or health complications arising during a trip.
  • Consult a doctor before any high-altitude trek if you have reason to.

05 Medical emergencies and leaving early

Our trek leaders are trained to make safety calls on the mountain. Those calls are final, and they are made in your interest even when they are disappointing.

  • The trek leader may instruct you to descend if you show signs of altitude sickness or injury. This decision is not negotiable on the trail.
  • Evacuation and treatment costs are yours. Helicopter evacuation from the Himalayas is expensive and we cannot absorb it.
  • No refund is given for leaving a trip early, for any reason.
  • Travel insurance covering medical emergencies and evacuation is strongly recommended for every high-altitude trip.

06 Changes to your itinerary

Mountain conditions change. Where safety requires it, we will modify a route, a campsite, or a schedule without prior notice.

  • Weather, landslides, road closures and government restrictions may all force a change of plan.
  • Changes are made for safety, and we will always tell you why.
  • Where a change affects cost, the cancellation and refund policy applies.

07 Liability

Olixora acts as a booking platform and facilitator for travel services delivered in part by local operators, hotels and transport providers.

We do not accept liability for loss, damage, accident, natural calamity, train or flight delay, or political disturbance occurring during a tour. This does not limit any right you have under Indian consumer law that cannot be excluded by agreement.

08 Contact us

If a clause here is unclear, or you want to raise a complaint about a booking, write to us and a person will reply.